- Read the installation reviews, not the sales ones
- Almost every closet company reviews well on the design visit — it is a pleasant hour with someone drawing your room. The reviews that predict your experience are the ones written weeks later, about the install: whether the crew turned up when they said, whether the unit fitted, whether anything was left unfinished.
- Look for what happened when something went wrong
- No company installs thousands of closets without a damaged panel or a missed measurement. A five-star average tells you less than one detailed three-star review describing how the company responded. That is the only real evidence of what your warranty is worth.
- Check the dates and the pattern
- Twenty reviews in one week and nothing for a year is a campaign, not a record. A steady handful every month over several years is a business doing consistent work.
- Match the review to your job
- A glowing review of a $2,000 reach-in tells you little about a $15,000 dressing room, and the reverse is just as true. Look for the reviews describing the job you are about to commission.